Effective Date: 08.22.24
1. Introduction
At Nature’s Own Herb Shop, we are committed to ensuring your satisfaction with our products. If you are unhappy with your purchase, please review our return and exchange policy below. This policy outlines the steps to follow and the conditions for returning or exchanging items.
2. Damages and Issues
2.1. If you receive a damaged or defective product, please contact us immediately at info@naturesownherbs.com with your order number, a description of the issue, and any relevant photos. We will work to resolve the issue promptly and may offer a replacement for damaged or defective items.
3. Exceptions and Non-Returnable Items
3.1. The following items are non-returnable and non-exchangeable:
3.2. These items are final sale, and no refunds or exchanges will be issued.
4. Exchanges and Refunds
4.1. Exchanges:
4.2. Refunds:
5. Shipping and Delivery
5.1. We aim to process and ship orders promptly. Shipping times may vary based on your location and the availability of products.
5.2. Shipping costs are calculated based on the delivery method selected during checkout and will be displayed before you finalize your purchase.
5.3. Risk of loss or damage to the products passes to you upon delivery. Please ensure that you provide a secure delivery address.
6. Contact Information
If you have any questions or need assistance with your return or exchange, please contact our customer service team:
For any issues related to the delivery or condition of your product, please reach out to us as soon as possible so we can assist you promptly.
7. Policy Updates
This Returns and Exchanges Policy is subject to change. Any updates will be posted on this page with an updated effective date. Please review this policy periodically to stay informed of any changes.
