Shipping and Payment

Effective Date: 08.22.24

1. Shipping Options

1.1. Local Shipping

• 1.1.1. We offer shipping options within the United States. Orders are processed and shipped from our warehouse in Georgia.
• 1.1.2. Shipping options include:
• 1.1.2.1. Standard shipping: 3-5 business days
• • 1.1.2.2. Expedited shipping: 2-3 business days

1.2. International Shipping

• 1.2.1. Currently, we do not offer international shipping. We only ship to addresses within the United States.

2. Supported Shipping Zones

2.1. We ship to all U.S. states, including Alaska and Hawaii. Shipping is not available to U.S. territories or international locations.

3. Shipping Costs

3.1. Shipping costs are calculated based on the delivery method selected during checkout and will be displayed before you finalize your purchase. Costs may vary depending on your location and the weight of the items ordered.

4. Order Processing and Delivery Times

4.1. We aim to process and ship orders promptly. Orders are typically processed within 1-2 business days.

4.2. Delivery times will vary based on your location and the shipping method selected:

• 4.2.1. Standard shipping: 3-5 business days
• 4.2.2. Expedited shipping: 2-3 business days

4.3. Delivery times are estimates and may be affected by factors such as weather conditions, carrier delays, and high order volumes. We will notify you of any significant delays.

5. Policy Around Returns, Exchanges, Damages, and Lost Packages

5.1. Returns and Exchanges:

• 5.1.1. We accept exchanges only on unopened products with a receipt within 14 days of purchase. Exchanges are for a product of lesser or equal value.
• 5.1.2. All sales are final on prepared drinks, snacks, nuts, and bars. No refunds or exchanges will be issued for these items.
• 5.1.3. To request an exchange, please contact our customer service team at info@naturesownherbs.com with your order number and details of the product you wish to exchange.

5.2. Damages:

• 5.2.1. If you receive a damaged or defective product, please contact us immediately at info@naturesownherbs.com. Provide your order number, a description of the issue, and any relevant photos. We will work to resolve the issue promptly.

5.3. Lost Packages:

• 5.3.1. If your package is lost in transit, please contact us at info@naturesownherbs.com. We will assist in locating the package or issuing a replacement if necessary.

6. Payment Options

6.1. We accept the following payment methods:

• 6.1.1. Credit Cards: Visa, MasterCard, American Express, Discover
• 6.1.2. Online Payment Services: PayPal, Apple Pay, Google Pay

6.2. All payment transactions are processed through secure payment gateways to ensure the safety of your financial information. We adhere to the Payment Card Industry Data Security Standard (PCI DSS) to protect your data.

7. Payment Requirements and Instructions

7.1. When placing an order, ensure that your payment information is accurate and up-to-date.

• 7.1.1. Verify that your billing address matches the address on file with your payment provider to avoid transaction errors.
• 7.1.2. Orders will not be processed until payment is confirmed. If you encounter any issues with payment processing, please contact our customer service team for assistance.

8. Contact Information

For any questions or concerns regarding shipping or payment, please contact us:

• Email: info@naturesownherbs.com

We are here to help and will respond to your inquiries as quickly as possible.

9. Policy Updates

This Shipping and Payment Information page is subject to change. Any updates will be posted on this page with an updated effective date. Please review this policy periodically to stay informed of any changes.